As a web designer, developer and basically any kind of web service provider, offering support to you clients is, obviously, very important for creating a great customer support and maintaining your client base. As you know, every web service, design studio, theme or plugin development seller has a support forum, knowledgebase or wiki and FAQ pages. That’s their environment for them to keep in touch with the clients.
Offering support via e-mail is an option, but it’s quite unprofessional these days for high-volume sellers. Instead, a more complete and organised (sometimes partly automated) solution is preferred. Besides the ticketing systems or the forum pages where clients directly get answers to their problems, support websites also frequently have wiki or knowledgebase pages. These act like a documentation for their products so customers can find some of the answers to their issues or pre-sale questions before contacting the team.
For Envato marketplaces sellers, some of the themes listed above offer advanced options based on the Envato API. This means that they can set which sections of the website and forum can be accessed by why. For example, someone who hasn’t purchased the product can only see the pre-sale threads and only people who register with the purchased product’s unique ID can access the entire support sections.
Below, I made a list of WordPress themes with the kind of functionality and features you need for an affordable complete support website. I’ve only included high-quality themes I would personally use after having a close look at them.
Flatbase is a complete solution for offering support to your customers, combining knowledgebase, FAQs, forums (with bbPress) and a very wide range of features for you to customize and tweak via the backend panel. It also has an Ajax like search, integrated live customizer, responsive layout, of course and, very important, it is retina-ready.
SupportX is an incredible template. Besides its great flat and responsive design, its highlight is the Envato API integration. What this means is that, if you are an author on one of the Envato marketplaces, you can make customers register with their Envato purchase code. This way, you can be sure you’re offering support only to customers. The forum features live notifications, custom login and register pages and doesn’t use external plugins – it’s theme-built.
Support Desk is another theme with all functionality features required when creating a support website – FAQ pages, documentation, bbPress forum, live searchform, custom widgets and a great backend admin panel. What I like most is the very well-balanced flat, minimalist design.
This flat WordPress theme offers you a wide range of features and customizations, a bbPress custom forum, lots of page templates for each page and post type, with an accent on lots of custom widgets and widget columns. This theme also has a live Ajax search feature and, of course, it is responsive.
KnowHow fits our pattern. It has support for Knowledgebase and Wiki pages, it has custom widgets, shortcodes, various color schemes, a feature-rich admin panel and it is WPML compatible. One of the main reasons I included KnowHow in this colletion is that it has close to 1900 sales and this means you can get great support from an elite seller on ThemeForest. This means new features and improvements are added constantly.
This template also offers everything you need from a theme like this. It has wiki, FAQ and forum pages, custom shortcodes, live search, lots of features in the admin panel, custom widgets, custom search and contact forms and lots more. This theme has almost 1000 sales so the support for it should be great and I can see it gets updated and improved constantly.
This WordPress theme features a great responsive flat design, it is SEO-optimized and, a very nice features, adds functionality through the author’s 5 custom plugins. It has a great admin panel with a lot of stuff you can edit and adjust. It has custom widgets and a custom widget area generator.
Ticketrama is a pretty unique WordPress theme under its category. Apart from the previously presented themes in this collection, it offers a fully-functional ticketing system with automated IDs, Twitter and Facebook login and very good customization options. You can test drive the ticketing system by logging in with the sample data on the demo page. The design is flat and fully responsive.
Whether you want your support website to be mainly forum-based or wiki-based, you can surely use one of the themes I presented in this post. All of them offer great functionality and will help you create a high-quality user experience. Stay tuned for more collections of hand-picked resources I constantly post on this website.